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Our support team is here to help you get the most out of your game server. Browse our resources or get in touch.

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Browse tutorials, guides, and troubleshooting articles for all our supported games.

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Average response time

24/7

Support availability

98%

Issues resolved

5★

Customer rating

Frequently Asked Questions

Quick answers to common questions

How do I connect to my server?

After your server is provisioned, you'll find the connection details (IP and port) in your dashboard. Simply use these in your game client to connect.

My server won't start. What should I do?

Check the console for error messages. Common issues include incorrect configuration or running out of resources. Try restarting from the dashboard.

How do I upgrade my plan?

You can upgrade your server plan from your dashboard. Go to the service, click "Manage Billing", and select a new plan. The price difference will be prorated.

Can I install mods or plugins?

Yes! Access your server files via SFTP or the file manager in Pterodactyl. Upload mods to the appropriate folder and restart your server.

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Email Support

For general inquiries and billing questions

support@connecthosting.net

Business Hours

Support is available 24/7

Priority support for urgent server issues